The most valuable feature is its ability to drill down into the very specifics. We're using it for a VDI environment, so to be able to actually look at the conversation and how it's progressing between the client and the server is really valuable for us.
Room for Improvement
It's a really big product, so it gets really complicated really quick. Therefore, maybe more simplicity in pre-configured dashboards and some of those kind of things would be nice, especially around VDI. VMware actually does not have a class in the education about vROps with VDI specifically. They just have a vROps class. When you add the VDI environment, it changes thing around, so that'd be another thing.
Use of Solution
I have been using it for about a year now.
It has been consistently stable over the last year. We haven't had any problems with it. It's never gone down; never had any glitches. So far, it's been really good.
We're actually looking at deploying it to our production server environment as well, and we run about 24 different hosts. We haven't had any problems with scalability at all.
Customer Service and Technical Support
Technical support is good. We really haven't needed to call on this specific product, but whenever we needed to call, they're always there.
Initial setup is easy. It deploys as an appliance; wasn't hard at all. Configuring the agents was a little complicated, but once we figured that out, it wasn't bad at all.
Other Solutions Considered
We looked at several different options and it seemed to be the most complete package.
I definitely recommend vROps. I think it's a complete package, as I’ve mentioned. It integrates well. It gives us a single pane of glass. We can add on different agents for different applications, SQL or whatever we need. It really gives us a lot of insight into what's going on in the environment.
When selecting a vendor, we go on Gartner a lot, and see what quadrant the vendor is in. We're always looking for the best in breed and those kind of things. We also look at somebody that we're going to build a long-term relationship with, and we know that they're going to be stable as a company. Those are probably our biggest factors.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sep 28 2016