VMware vRealize Operations (vROps) Review

It gives me a short-term and a long-term view of my environment.

What is most valuable?

The most valuable feature is getting straight to the problem; figuring out the problem and getting to it. It allows me to verify what the problem is and then to dig deep into the problem to see what the solution would be.

How has it helped my organization?

  • Quicker solutions to problems that appear out of the blue

vROps has not helped me avoid any critical outages, but I can see things coming up and I'll adjust. That's the big thing, so I don't even get close to an outage preferably.
I see the same type of improvements from vROps’ capacity management and performance management features. Seeing ahead is what avoids any problems.

What needs improvement?

When it finds a problem, the product currently provides certain solutions for you to implement to resolve the problem. It might be nice to have a trigger that would actually implement that solution directly into the VMware or into the WM itself; an action.

What do I think about the stability of the solution?

I have not encountered any stability issues at all.

What do I think about the scalability of the solution?

I haven't had to think about scalability.

How are customer service and technical support?

I used technical support in the beginning, but just during setup. Since then, nothing.
At the time, technical support was fine. It worked out fine.

Which solution did I use previously and why did I switch?

The problem was that I wasn't using anything and I was going all over the place in VMware and vSphere to try and figure out issues. I also wanted to see ahead of myself; what was coming down the chain and vROps allows that. It gives me a short-term and a long-term view of my environment.

How was the initial setup?

Initial setup was pretty easy. I just ran into a problem involving a previous version or two versions behind, called support and it was solved.

Which other solutions did I evaluate?

I think there were other vendors on my shortlist, but I really didn't get into it.

When selecting the vendor, and not the product, the most important criteria would be support. That's really big. And how the vendor presents itself – you know, presenting itself, the company, and presenting the application or software that they're selling to us.

What other advice do I have?

Give it a shot.

Earlier versions were working fine and helping a lot, but the latest version simplified the management view. I can get to the view I want much easier. That's why I gave it 4.5 stars; probably, previous versions would be less than that.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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