What is most valuable?
The most valuable feature of the product is the visibility into the infrastructure and user experience of the customer's network. It shows detailed metrics that are otherwise very difficult to collect on your own. You can pull up the latency between your storage arrays, your CPU, contention that you would have between there, and RAM utilization based on host, based on VM, and based on application cluster.
How has it helped my organization?
It allows them to remedy problems much quicker in their environments, get that continuous health and improvement; a continuous improvement process.
We have used it to identify problems that avoids outages or shortens outage time, and for performance and capacity management.
What needs improvement?
I would like to see a rewrite of the database; a rewrite of the underlying supporting infrastructure.
It should be able to capture historical in-guest metrics for VDI. Currently, it has a limited set of data that it can keep over time, which is challenging when trying to support an organization long-term.
What do I think about the stability of the solution?
I’m not as comfortable with regard to stability. Some of the limitations of the database concern me. It is able to accept third-party data, but limits the amount it can take, in order to keep performance up. VMware actually limits their partners on what data they want them to send, as well as limit some of the information the partners collect because it'll overrun the schema. There are some architectural changes that must be made that will take time and resources.
What do I think about the scalability of the solution?
Again, I have concerns regarding the underlying database architecture.
I have not experienced slowness.
How are customer service and technical support?
Personally, I have not used technical support. Our customers do though.
Which solution did I use previously and why did I switch?
We were previously using multiple tools, so this product collapsed a lot of tools into a singular platform to view all the information.
Which other solutions did I evaluate?
We also use LogicMonitor, and there are a couple of others out there that we're using right now.
What other advice do I have?
Validate your environment in terms of how large you plan to grow, and ensure that the environment is going to give you what you need.