How has it helped my organization?
Customers and non-technical managers and capacity managers love the reports and recommendations vROps generate. In one console, you can see both your Physical and Virtual Infrastructures merging together.
Using vRO, you can potentially get any user custom enhancements implemented in vRA and beyond.
What is most valuable?
In addition, vROps is a brilliant tool for capacity optimization, assessment, and leveraging many benefits of SDDC.
What needs improvement?
vRLI still needs a lot of improvement to even start comparing with the market leader, Splunk, in terms of data analysis and customized charts/reports generation.
In addition, VMware is still essentially selling the vCAC, which was created by Credit Suisse's DynamicOps.
The CAFE part was created by VMware and it is pretty robust. However, I don't feel the same about the IaaS Windows part. They need to stop using these two loosely coupled components and probably migrate the whole thing to a SUSE-based appliance.
What do I think about the stability of the solution?
Version 6 of vRO did have its own issues, but the current version is pretty robust. Earlier, the Java client on reload lost flows, and the appliance needed to be started. This is no longer the case.
What do I think about the scalability of the solution?
There are no scalability issues at all.
How is customer service and technical support?
Lately, it has been an issue with getting hold of the support team, but they generally are good.
The juniors are strictly OK, but the escalation leads are brilliant with sound knowledge in troubleshooting.
Which version of this solution are you currently using?