VMware vRealize Operations (vROps) Review

Its reporting allows me to look into how everything is running in our environment although the overall UI could be better


What is most valuable?

The reporting:

  • Being able to look into how everything is running.
  • How our equipment is running.
  • What's going on in the overall environment.

How has it helped my organization?

Expressed to management when we're overseeing commitment and when we need more hardware. It helps us to determine that.

What needs improvement?

Easier management and it should be more user-friendly. When you look at it, and you see a lot of badges, you think, "Oh my god, that looks terrible." But it's really not, they just need to make it easier to read, a better UI.

What do I think about the stability of the solution?

It seems like a pretty stable product. We do have occasions where we have to reboot some of the appliances, but that's normal operations.

What do I think about the scalability of the solution?

Seems to be fairly able to easily balance it out across datacenters and environments, although we've remained pretty static in terms of scaling.

How is customer service and technical support?

Tech support is always good. They always work well. There are Irish guys, those are our late night calls and I don't really want to be on those.

How was the initial setup?

I wasn't involved in the setup.

Which other solutions did I evaluate?

For us, they have to be on our approved list to begin with. There are a lot of legal ramifications for us.

They always do a comparison of different tools, whether it's DMC or if it's for different solutions. We have two or three different vendors we can go to. Personally, I'd prefer to stay with the VMware stuff.

What other advice do I have?

VMware does a really good job of integrating all of their tools together, whereas you get some third parties where they kind of haphazardly integrate in, and they may or may not stay well-integrated. Or, they have difficulty getting integrated. You have to a lot API calls, WMI, and that kind of stuff.

Make sure initially you set it up properly. Don't try taking shortcuts.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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