What is most valuable?
- It is about being able to keep tabs on your VMware environment as a whole, instead of having to log into your vCenter all day and keeping tabs.
- It's about being able to get alerts for whatever goes wrong with your systems, and what helps in getting around in your vCenter environment.
How has it helped my organization?
We have use it to maintain our VMware infrastructure, and for that, it seems to be good.
What we can do is product chain monitoring. We can keep tabs on a certain app which is running. Whatever is wrong just shows up as red, instead of green, then when we know who to talk to. It's an easier way of doing things than logging into vCenter for every little problem, and trying to find out what's wrong.
What needs improvement?
Maybe a little more flexible in terms of being able to combine monitoring results with results from other products without having to buy stuff from Blue Medora. It used to be that way in the past, but they gave it all to Blue Medora, and they charged everything, "with a fork".
What do I think about the stability of the solution?
It seems okay. Not much to complain about, since it seems stable enough. We have had a few problems with the stability in the past, when we tried to make it a cluster, but as long as you don't do something like that it works.
The issues we did have were general database corruption issues, and problems getting it to do whatever it was suppose to do. Also, problems getting settings changed, which kept making them stick.
What do I think about the scalability of the solution?
This is not an issue for us yet. We don't have enough VMs to go outside the scaling properties of vROps.
How is customer service and technical support?
We have used the basic VMware support, and it seems alright.
What other advice do I have?
If you want to monitor something else, besides VMware, use something else. Use it for monitoring VMware, nothing else.