VMware vRealize Operations (vROps) Review

You can't find better technical support than VMware


What is most valuable?

Capacity planning:

  • Being able to see what's being used.
  • What's forecasted to run out of space.
  • What's the most constrained resource at any time.

How has it helped my organization?

When I get asked questions on how our infrastructure is doing (by management), I can give an accurate answer.

What needs improvement?

The advanced version could be more affordable, therefore giving us access to more advance features.

For how long have I used the solution?

Five years.

What do I think about the stability of the solution?

I have never had any problems with it.

What do I think about the scalability of the solution?

No issues. When I made it to capacity, it's been built pretty seamless to do that.

How is customer service and technical support?

Customer Service:

We've got an account manager. We also have an SE from VMware to help if I get stuck with support, but I haven't had that problem.

Technical Support:

I don't know if you're gonna receive better support with another vendor than you do from VMware themselves.

They are very knowledgeable. I feel like I am getting the getting the right person when I contact them.

How was the initial setup?

I wasn't involved with the initial setup, but I have done upgrades (by myself) and they have been very straightforward. Upgrades take about an hour to an hour and a half to complete.

Which other solutions did I evaluate?

We didn't really evaluate anyone else.

What other advice do I have?

Most important criteria when selecting a vendor:

  • Brand name reputation
  • Support, how good is it (according to other customers and community forums).
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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