What is most valuable?
We're running a couple of different flavors of vRealize Operations. vRealize Operations gives us the ability and the insight to be able to see what our VMs are actually doing.
- Who's the hungriest?
- Have we got any runaways?
- Have we got any noisy neighbors?
We can address those things. We can separate our test from our production, and make sure our production workloads are getting the launch share of the resources.
What needs improvement?
I think some of the improvements should be to the adapters, and the adapters which are available to customers. I know there's a lot in the marketplace, but we're looking for more, because we are a pretty large-scale company throughout the State of Louisiana. We've got a lot of different products, and we're looking for a lot of visibility from those other products that we have inside of vRealize Operations.
What do I think about the stability of the solution?
vROps has gone through a maturation process, and we've grown along with it. We've come to appreciate the things which are offered.
It is a very stable product.
What do I think about the scalability of the solution?
It's quite scalable. We're adding additional vCenters at different regions to a single instance of our vRealize Operations for our virtual server management.
How is customer service and technical support?
vROps tech support is super. Any issue that we've had, even in a how-to perspective, they've been able to assist us. We've had some things happen late at night or early in the morning where we've needed to open a preemptive service request, for an upgrade, support for a module, or a plugin that we needed to do, and they've been right there for us.
How was the initial setup?
The vRealize Operations setup, installation, and configurations are pretty straightforward. We, as a customer, actually did two of our environments ourselves. We used an implementation service for the first. Then, we used that as a blueprint and a pattern to deploy our other two environments.
What other advice do I have?
It's great from a scalability perspective, and it gives us all of the metrics that we need. Our configuration, or dashboard configuration, and deployment are quite easy.