What is most valuable?
The ability to monitor our trending and growth in our environment. It gives us an idea of when we're running out of capacity, how quick our growth is occurring, where it's occurring.
Knowing our environment, being able to properly size and prepare for what the future holds.
What needs improvement?
Maybe to get a little bit more granular with storage and i-apps.
Also, some of the configuration settings are a little bit overwhelming to try and understand all of the implications and ramifications of what they do, so something not quite too intense to configure initially.
What do I think about the stability of the solution?
We have no problems with it.
What do I think about the scalability of the solution?
So far it's met our environment very well.
How are customer service and technical support?
So far I've only had to use it one time and they were very helpful. We did have some storage issues with it. They resolved it within probably one or two phone calls, so I was very happy.
Which solution did I use previously and why did I switch?
We didn't have very good visibility in our environment at all. The standard C# and web client just wasn't giving us the visibility we needed. vROps did that very well.
How was the initial setup?
What other advice do I have?
In choosing a vendor, obviously we have to look at their ability to answer all of our questions, make sure that their solution is in fact going to meet our needs and their tech support later on.
It was real simple, and once you get involved with it, it's just a matter of getting some hands on time and playing with it.