VMware vRealize Operations (vROps) Review

Helps us plan growth and capacity, and alerts allow us to resolve problems proactively

What is our primary use case?

Primarily, today, we use it for troubleshooting problems and being proactive in the management of our capacity.

How has it helped my organization?

It gives us a faster time to resolution on some problems. It also helps us plan our growth when it comes to the budgeting time frame, to help plan our capacity needs for the coming year.

The solution has helped us improve quality of service to users, by giving alerts when different performance metrics get outside of their normal ranges. For example, I've had times when there have been memory leaks in applications and this solution has shown me as my memory usage gets outside of normal bounds. I'm able to find that and resolve it before my customers get back to me to tell me that there's a problem.

What is most valuable?

Trending of performance and capacity. Also, being able to dive into some more detailed analysis of performance metrics and compare them to a baseline of what's normal for particular time frames.

What needs improvement?

For me, more examples of the configuration of the solution in specific use cases would be better.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

The scalability is good as well, it's worked well for us. We've increased the size of nodes and deployed additional nodes without any problem.

How is customer service and technical support?

Our experience with technical support has been very good. Every time I've opened up support tickets, I've gotten resolution of my problems within what I would consider to be a reasonable time.

What was our ROI?

Overall, part of the ROI is more being able to provide statistical information to back up what we tell our application owners. It gives them a little more faith in what we tell them about what we see for the performance of their applications and whether the problem is at the core resource level, or if it's pointing back to a problem with their application.

Which other solutions did I evaluate?

I've been a user of this solution for quite a few years so it's something I've believed in for a while. I've looked at some alternatives but nothing that's given me everything that I needed, that I get out of the vROps.

What other advice do I have?

I would rate this solution at about eight out of ten. To get to a ten it would have to have more ease of configuration and maybe some wizards in there to help configure more typical scenarios that people want to do in there. It's still fairly complicated to really get the full use out of it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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