VMware vRealize Operations (vROps) Review

Gives us a single pane of glass where we can see all our vCenters, machines, storage arrays

What is our primary use case?

We primarily use it for performance and monitoring and troubleshooting for our virtual infrastructure. We also use it to monitor and troubleshoot our Dell EMC storage arrays.

How has it helped my organization?

We have a troubleshooting dashboard that our team uses. If someone complains that a system is slow, they can go there, search for that virtual machine and see if there are any alerts for it. We can start our troubleshooting from that step.

What is most valuable?

The most valuable feature is the single pane of glass so we can see all our vCenters, all our machines, all our storage arrays. We can see if there are alerts in any of these systems, and follow up on that alert and see if it's impacting just that area or if there is a bigger problem behind it.

It's useful day-to-day. Every day the operations team can go and see if there are any new alerts, and they can monitor the infrastructure through it.

I find it user-friendly. The first stage gives you the overview of all of your infrastructure. It shows you the capacity, how much you have left, how many of your data centers can have more VMs hosted. The tabs are really nice, they're very self-explanatory. You can click them and it will pull out a menu. You don't have to roam around to find things. There are search bars you can use to look for things as well.

What needs improvement?

The room for improvement is in the definition of the metrics. There are millions of metrics inside the solution, but there is no documentation from VMware for what those exact metrics are. That is a trouble point at times.

We have started to do containers and I would like to see a feature to monitor our container infrastructure. If we can do our monitoring and performance troubleshooting of them through the same tool, that would be a nice-to-have.

What do I think about the stability of the solution?

It has been stable so far. We have not faced an issue where we had to troubleshoot to keep it up and running.

What do I think about the scalability of the solution?

Scalability is good. Since we have had it for our current infrastructure, we haven't grown so large, so I could not comment how big it can scale.

How are customer service and technical support?

Customer service is good. I haven't used any ticket systems for this solution, I haven't opened any cases for it, so I don't know about technical support.

Which solution did I use previously and why did I switch?

We have always used this solution. We wanted something so that we have a total view of our infrastructure and that's why we use this product. We haven't used any other product for that purpose.

The most important criteria when selecting a vendor are

  • its stability in the market
  • how many people are using the product
  • what the support structure is like for the product.

Those are the main criteria.

How was the initial setup?

The initial setup was straightforward.

What other advice do I have?

I rate this solution an eight out of ten. It's not a ten because there is no clear definition of the metrics. That is something I would like to see.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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