VMware vSphere Review

We've consolidated our footprint and decreased the number of hardware hosts, although the web client is an area that needs improvement.

What is most valuable?

Accessibility and the ease of use is unparalleled. The clustering and ability to move virtual machines around on the fly has been amazing.

How has it helped my organization?

We’ve been able to consolidate our footprint and decreased the number of hardware hosts we were running.

What needs improvement?

I think everything we’re looking at should be addressed in 6. I don’t like the web client, I’m sure it’s fine, but I believe 6.0 addresses that.

What do I think about the stability of the solution?

We just switched, but so far it’s been very stable.

What do I think about the scalability of the solution?

Not yet, we just switched over.

How are customer service and technical support?

I submitted a ticket about four weeks ago, and the guy called me on a Saturday at midnight. It’s been fairly hard to get hold of somebody, and when they get ahold of you, I understood about three of every five words they said. I wished it was better.

Which solution did I use previously and why did I switch?

We were just running Hyper-V, and the size of our team required more. The need to consolidate our servers, as VMware is a lot better with resource management, we didn’t want a large server cluster, so VMware was needed in order to maintain it well with a smaller staff.

Peer reviews actually a huge point in us switching over from Hyper-V. It’s such an old product that it was hard to find any support for it online, and the change we’ve seen in vSphere is night and day. There’s so many peer resources available that it’s been easy to transition for us.

How was the initial setup?

It's straightforward, and the documentation is nice. It's also got a good footprint on the web, that makes it easy to look for other users for knowledge and advice.

What's my experience with pricing, setup cost, and licensing?

I always look at the price before purchasing technology.

Which other solutions did I evaluate?

Nope, it was the best from what we heard.

What other advice do I have?

I would say from a 4 of Hyper-V, I would easily give this a 7 or 8, as the support definitely improved drastically.

When selecting a vendor, do your research and develop relationships. If you know the product and can get in contact with POCs, we want to see the product before we buy it.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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