What is most valuable?
It’s changed my life – I’ve been in IT since 1989 and very few technologies have been life changing and VMware is one of them. It has given me my nights and weekends back. It separates the software from the hardware, and having a hardware failure is not catastrophic, so I don’t have to get up and leave church, whenever I have time. Very few applications can fully utilize the computer hardware but VMware can.
What needs improvement?
I think room for improvement would be in the site recovery manager. I believe that VMware’s moving more towards using VMware appliances, as opposed to having to load components on Windows servers. I have had some issues with this – I need more tools to allow me to access database features on their appliances. They are sealed at this point.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
Technical support, when I’ve used them, have been very good. Typically, the first person who answers the phone is not very knowledgeable, but afterwards, and once they escalate the case, they are very helpful.
Which solution did I use previously and why did I switch?
No – I have been using VMware since v3. I choose what I like and I stick with it.
How was the initial setup?
It is somewhat complex – for building an enterprise system, however, you can get the free version, and it's actually the same version you run on your enterprise, it’s the same software.
Which other solutions did I evaluate?
A quality product is number one, and a strong company is number two, good support. If a company is not going to be around, then I won’t choose to spend millions of dollars on my equipment.