VMware vSphere Review

The features of DRS, High Availability, SRM, and vMotion have been valuable for us.

Valuable Features

There are several valuable features, including virtualization, of course, as well as DRS, High Availability, SRM, and vMotion.

Improvements to My Organization

It's really helped us out with our testing and development.

Room for Improvement

It's not perfect, and could use improvements with better stability and better support.

Deployment Issues

We attempted to upgrade from vSphere 5.0 to 5.5, but we weren't successful. We contacted technical support and, after a few tries, they closed our case and asked us to perform a fresh vCenter install and to create the inventory from there.

Stability Issues

It hasn't been as stable as we expected.

Scalability Issues

Scaling it is not an issue.

Customer Service and Technical Support

Customer Service:

Customer service needs a lot of improvement. They need to improve on keeping customers informed of their ongoing issues. They need more support for resolving issues rather than offering workaround and hitting the same issue again.

Technical Support:

5/10 - I have opened tickets on a P1 support issue and it hasn't been resolved and I logged it over a month ago.

Initial Setup

The initial setup is simple.

Implementation Team

We implemented it in-house.

Other Solutions Considered

We didn't evaluate other options.

Other Advice

It's a good product, but you have to be patient with it when an issue arises.

Which version of this solution are you currently using?

5.5 and 6.0
**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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