VMware vSphere Review

The High Availability, and flexibility are what we've found to be important for us It's made us a lot more agile.

How has it helped my organization?

It's made us a lot more agile. We don't have to acquire new hardware just to bring it up or utilize new services for our customers. It makes it a lot easier for my team to allocate resources for the other business teams at the company.

What is most valuable?

The most important feature for us is clearly the foundation it provides. In addition to that, we've found the High Availability and flexibility to be important as well.

What needs improvement?

I definitely could see some improvements in Operations Management. That's another product that they have, but it's lacking in a few things. I feel that it's not as aggressive as it should or could be. They have different levels built into it, but I think they should have more aggressive levels.

Another area of improvement would be the further development of graphics virtualization. They've starting dabbling in that, it seems, but it definitely needs a lot more. They need to make it a little quicker and better.

What do I think about the stability of the solution?

I could count on one hand the number of times I've had issues with it and it's generally been related to hardware faults.

What do I think about the scalability of the solution?

It's been very much scalable. When we started using it, we only virtualized a handful of servers. We've since expanded it to virtualize about 90% of our infrastructure at this point.

How are customer service and technical support?

Customer Service:

Not really applicable to my situation. I've always had a good relationship with the regional sales rep but I don't need to contact him very often.

Technical Support:

It's been a little bit hit-or-miss at times. I think that's related to who picks up the phone first. They always get my problems resolved, but sometimes it ends up being quicker for me to figure out on my own than it is for them to get back to me. I've probably rate technical support a 6 out of 10.

Which solution did I use previously and why did I switch?

We evaluated Citrix, but in our testing, vSphere was definitely more stable. Once we got started with vSphere and saw what it could do, we liked it more and more.

How was the initial setup?

The initial setup is pretty straightforward, but it can get complex as you want to use more features. When we first started, it was very, very simple, but we've since made it a lot more complex to account for redundancy.

What about the implementation team?

We implemented using in-house talent.

What's my experience with pricing, setup cost, and licensing?

Make sure you find a good reseller you can trust. I don't have any advice with regard to pricing though, because the product is worth what you pay for it. I definitely feel like I"m getting good value.

Because there are multiple tiers, you want to make sure that you size your licensing appropriately. If you're going to have a stack, you're going to want to weigh the features that are available with the Enterprise versions versus the standard versions and really understand what you're going to get out of it.

Which other solutions did I evaluate?

Yes we looked at Xen server, but we had issues with VM stability. This was over 8 years ago though so obviously that isn't likely the same anymore.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Add a Comment

author avatarit_user11286 (IT - Server Administration with 501-1,000 employees)

Thanks for the helpful, well written review! Uptime is key in our environment so the complexity is well worth it. We used a vendor for initial setup to get our feet wet with virtualization, but have since updated the original environment more to our liking. NIC trunking reduced some complexity and we have gained a lot of knowledge just in using VMware that makes it a very comfortable setup to maintain.

author avatarChris Childerhose
ExpertTop 5Real User

Ops Manager is a good product but also requires Orchestrator for automation. Be sure to check out other vendors for this type of thing if you are looking for this. Very well written review of vSphere.