What is our primary use case?
We use vSphere to manage VMs, route our infrastructure, changing settings, remote desktopping, and providing services for the university.
In terms of mission-critical apps, we use it for our Student Information System (SIS) to manage all student records and financial aid for all students on campus, along with databases and other web servers on campus.
How has it helped my organization?
I would think there has been a performance boost. I don't know exactly what percentage, but maybe five to ten percent.
For benefits for the organization, I don't know if they see a big difference, other than that performance boost, but I do know that it helps the engineers who work on the back-end to be able to manage the VMs; and improved access and experience for the engineers is a big improvement.
What is most valuable?
This version has added a lot more features to the HTML5 interface and that helps us monitor and manage the system better and faster than with the old interface.
I also think it is very easy to manage. When it moved over to HTML5, bringing all those new features into the HTML5 interface, that improved it a lot. I don't know specific performance data points, but I would say it has helped tremendously in being able to stay in one interface and not having to manage multiple, different interfaces in connecting to it.
What needs improvement?
There are still a few features that have been left out as far as updating and sending firmware to the host. You still have to go into the Flash interface to do that. But, for the most part, there are just those few missing features from the HTML5 interface.
What do I think about the stability of the solution?
At the beginning, it was a little rough because it was a beta. They put out some updates and it has been really stable. We haven't had any outages or downtime, as far as stability goes.
What do I think about the scalability of the solution?
I assume it scales really well. We tested it on a few VMs at the beginning and we've rolled it out to a lot of hosts and everything has been working great.
How are customer service and technical support?
I have not used technical support.
Which solution did I use previously and why did I switch?
When I came on, they were using vSphere.
How was the initial setup?
I was involved in the initial setup. It was pretty straightforward, pretty simple to set up.
What was our ROI?
I'm not very good at ROIs, but I know that it has improved the management of the VMs, and being able to help customers more easily and faster has been an improvement with this release.
What other advice do I have?
In terms of advice, I've looked at many different solutions out there and, right now, VMware is the only one that can provide all the different things that we needed it to do.
When selecting a vendor, the most important criteria would be the ease of use, the benefits it has, the features. If we were to switch to someone else, they would have to have all the different features that VMware has currently. And then, price would come in last.
I give it a nine out of ten because it has almost all the features we've needed and it's pretty much simple keeping it under control.