VMware Workspace ONE Review

A simple and secure enterprise platform that delivers and manages apps

What is our primary use case?

We mainly use VMware Workspace ONE for managing Macs and iOS devices. 

What needs improvement?

Although it's supposed to be compatible with Chromebooks and Windows, we find that it's quite limited. I think it doesn't work properly with Chromebooks because you need a Google license to manage them. For this reason, we didn't end up using AirWatch with Chromebooks.

The overall accuracy could also be improved. It's not accurate enough when it comes to sending items to end-users.

For how long have I used the solution?

I have been using VMware Workspace ONE for three years.

What do I think about the stability of the solution?

VMware Workspace ONE has been stable so far. 

How are customer service and technical support?

My main concern with the support is that they don't have a team. You always get a freelancer — often there are difficulties relating to language barriers. Sometimes they are experts, sometimes they are not.

What about the implementation team?

I didn't do the initial setup by myself. I had to hire a consultant and some other specialists to do it for me.

What's my experience with pricing, setup cost, and licensing?

VMware Workspace ONE is not cheap; it's quite expensive. However, in the end, they gave us a reasonable price.

What other advice do I have?

If you have Mac or SNIS devices, it works fine and the price will be reasonable. If you have a lot of money to invest, there are better options out there.

Overall, on a scale from one to ten, I would give VMware Workspace ONE a rating of eight.

There should be more powerful features available for Mac, like what GEMS has already introduced — especially in regards to the level of system updates, and software updates. It should be easier to manage things, especially for Mac. If they improved this, I would give them a higher rating.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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