What is our primary use case?
We currently use it to find specific defects in our network flows. We're trying to streamline all our virtual needs with respect to network flows.
The primary use case is to make sure that we disperse our dollars in the right sense; that we use it the way we're supposed to use it, optimally. The idea is to understand how it works and do more of it and eliminate things that don't make sense.
In terms of performance, so far so good. Nobody is complaining.
How has it helped my organization?
For the people who know how to use it, it's easily manageable. We want to increase the technical knowledge of the personnel who handle these types of things. I don't think we're there yet. But the few who use it, what it brings to the table has definitely helped us move forward.
What is most valuable?
It enables us to understand what is happening in the VDI space and respond to things that don't work.
What needs improvement?
It's intuitive and very user-friendly, but we probably have to train our technical team, or the IT staff who are plugging into it regularly, on how to optimize its use. VMware probably needs to come in and train and we need good documentation.
I had a meeting with the technical account manager, and I brought to his attention that the lack of access to documentation on best practices is something that we need to address. That's something that he said he is working on. We have a meeting tomorrow and he is going to bring all of us onto the same page and, hopefully, that issue can be resolved. I came in to make sure that we can harden our security infrastructure, especially when it comes to VMware. And one of the things that I learned recently was that there are so many documents that we don't have access to regarding the use of VMware. My technical account manager promised me that the documentation will be provided to whomever needs access to it.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
I don't think downtime is a problem. However, stability is still in question because I don't think we have tested it to the core. We have not rolled it out to as many people as we wish we could. But so far, for the few that we have rolled it out to, performance and stability are acceptable to management.
What do I think about the scalability of the solution?
We can see that it is scalable, but once again we're not there yet. We need to do more testing to confirm that it is actually scalable.
What other advice do I have?
I love what we can do with this and I love everything it gives to us.
I rate it a nine out of ten because I don't see users complaining a lot. For what we need, for the most part, we get it. It's not 100 percent, it's not like something we distributed to the whole organization. But I'm sure the CIO will want to do that when we can.