What is our primary use case?
We use it to manage our VM servers, everything we have. We're about 98 percent virtualized and we're using VMware vSphere and it works great. It performs great.
In terms of mission-critical apps, we mainly host a lot of our accountants, so we have a lot of accounting software. It's really mission-critical to where we have to have these apps running 24 hours a day, seven days a week. With vSphere, we're able to use VMotion, HA, and Fault Tolerance to keep our apps up and running for them.
We don't use VM Encryption or support for TPM or VBS. We don't yet use VMware Cloud on AWS but we're looking forward to it.
How has it helped my organization?
Getting rid of our physical servers and going virtual is saving us some money in overall rack space.
What is most valuable?
It's extremely simple. Installing the ESXi is a piece of cake and then putting servers on there is really simple, as is having HA and building a cluster for our VM servers. It's very easy.
The UI is great with the new HTML.
What do I think about the stability of the solution?
In terms of stability, so far it's been really simple. We've been running it for a few years now and it has been flawless. We haven't looked back.
What do I think about the scalability of the solution?
It's really simple to scale. Just add another server, add it to the cluster and, bingo bango, you're done.
How is customer service and technical support?
Our experience with technical support has not been the greatest. We currently have a ticket open and it's been open for a few months now, for our VDI solution. I can't complain. In other situations, it has been fine.
Which solutions did we use previously?
A big thing for us, and the reason we went with VDI, was for security. We didn't want folks having laptops or taking them out of our environment, out of our building, and not having them secured, where somebody could just pick one up and take it. This way, we keep it all in-house and it's more secure. It's in our hands and not theirs.
We went with VMware because we were all more familiar with VMware and our vendors, our reps. We all have a great relationship with them, so we decided to go that route.
How was the initial setup?
The setup was pretty straightforward.
What was our ROI?
I honestly don't know what our ROI is, but it's a lot.
Which other solutions did I evaluate?
We looked at Citrix and we looked at Azure.
What other advice do I have?
Give it a shot, check it out how easy it is. It just works.
I rate it a ten out of ten. I'm a big advocate of VMware.
Disclosure: I am a real user, and this review is based on my own experience and opinions.