WalkMe Review
It works very well with our web-based software, making our training more efficient.


Valuable Features

The user interface was easy to work with and learn. Easy and smooth transition overall. The Walkme Solutions worked very well with our web based software.

Improvements to My Organization

Allows us to easily demo our software as well as train new users. Made training way more efficient.

Room for Improvement

None

Use of Solution

4 months

Deployment Issues

None

Stability Issues

None.

Scalability Issues

None

Customer Service and Technical Support

Customer Service:

A+, excellent. Our support advisor, Doug Sykes, was great. Polite, understanding, patient, Knowledgable and very helpful throughout the entire process. Highly recommend working with him.

Technical Support:

A+, excellent. Our support advisor, Doug Sykes, was great. Polite, understanding, patient, Knowledgable and very helpful throughout the entire process. Highly recommend working with him.

Previous Solutions

None

Initial Setup

Very straightforward

Implementation Team

WalkMe support helped us implement.

ROI

Not sure how to calculate the ROI on this.

Pricing, Setup Cost and Licensing

Fair pricing...fair licensing. No issues yet.

Other Solutions Considered

None...the other option was to build our own software for training services. WalkMe was an easy and more cost effective solution.

Other Advice

Try to work with Doug Sykes. He was great!

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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