WalkMe Review

It works very well with our web-based software, making our training more efficient.


What is most valuable?

The user interface was easy to work with and learn. Easy and smooth transition overall. The Walkme Solutions worked very well with our web based software.

How has it helped my organization?

Allows us to easily demo our software as well as train new users. Made training way more efficient.

What needs improvement?

None

For how long have I used the solution?

4 months

What was my experience with deployment of the solution?

None

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None

How are customer service and technical support?

Customer Service:

A+, excellent. Our support advisor, Doug Sykes, was great. Polite, understanding, patient, Knowledgable and very helpful throughout the entire process. Highly recommend working with him.

Technical Support:

A+, excellent. Our support advisor, Doug Sykes, was great. Polite, understanding, patient, Knowledgable and very helpful throughout the entire process. Highly recommend working with him.

Which solution did I use previously and why did I switch?

None

How was the initial setup?

Very straightforward

What about the implementation team?

WalkMe support helped us implement.

What was our ROI?

Not sure how to calculate the ROI on this.

What's my experience with pricing, setup cost, and licensing?

Fair pricing...fair licensing. No issues yet.

Which other solutions did I evaluate?

None...the other option was to build our own software for training services. WalkMe was an easy and more cost effective solution.

What other advice do I have?

Try to work with Doug Sykes. He was great!


Disclosure: I am a real user, and this review is based on my own experience and opinions.

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