WalkMe Review
Admin no longer has to focus on training as users click on the walk-thru's, but I'd advise registering for training as admin tools are a little confusing.


Improvements to My Organization

WalkMe takes the focus off the admin to provide training and empowers the users to click on the walk-thru's.

Room for Improvement

The admin tools can be a little confusing, so I understand registering for the training.

Use of Solution

3 months

Deployment Issues

No. WalkMe completed our deployment on time without issues. Until we take training and can complete setup on our own, we won't be able to provide much.

Stability Issues

Not to date.

Customer Service and Technical Support

Customer Service:

Excellent. Julian has been very forth coming with information and more than willing to help.

Technical Support:

NA - haven't had a need.

Previous Solutions

We did not. This is our first use of an application like this.

Initial Setup

Pretty straightforward, but seems to be a little confusing with all the steps an admin needs to do to setup new walk-thru's.

Implementation Team

In-house.

ROI

Not sure yet.

Pricing, Setup Cost and Licensing

Seems reasonable now that our usage has gone up.

Other Solutions Considered

Not other apps but other training/documentation options that didn't seem to fit our need.

Disclosure: My company has a business relationship with this vendor other than being a customer:

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