WatchGuard Firebox Review

Good support that is knowledgeable, priced well, and has very few issues


What is most valuable?

In regards to price and technology, it's a great solution.

I like that this product has very few issues.

What needs improvement?

The only downside is that it is missing an API, that you can use to easily collect information from it. Also, everything is proprietary with the WatchGuard software and that is a bit of an issue.

The API connection would be a very big improvement to get information from the system or to actually configure it with its own dashboard, for example.

Providing additional features would give it a more up-to-date management interface. They have only just entered the cloud since last year which puts them behind compared to other competitors, such as Fortinet, who has the advantage over that, but they have a disadvantage where they have several zero-day attacks on their devices.

For how long have I used the solution?

I have been using WatchGuard for six or seven years.

What do I think about the stability of the solution?

Stability is the most valuable feature of this solution.

What do I think about the scalability of the solution?

It's a very scalable solution, but we are not using it in a very large environment.

How are customer service and technical support?

We use this solution because they have a very good support team. They are very knowledgeable about ways of implementing this solution in our industry.

Technical support is good.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

It's fair pricing, but it could always be reduced.

What other advice do I have?

I would suggest comparing the features of the competitors based on data consumption because that's where Firebox is winning.

Overall, we are quite happy with the Firebox solution and we have not seen any issues so far. This is why we are using it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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