WatchGuard Firebox Review

Protects us from daily attacks against our IT forum and email server


What is our primary use case?

This device is for Unified Threat Management (UTM). Our primary uses for this solution are as a firewall, antivirus, anti-spyware, web-blocker, and APT blocker.

How has it helped my organization?

I can say that it has been defending our organization. There are from ten to one hundred attacks per day to our IT forum and our email server.

What is most valuable?

The most valuable feature for small and medium businesses is the support for various protocol proxies. Without any subscription, they can realize an IDS/IPS solution.

What needs improvement?

It would be wonderful if the WatchGuard team develops nice products for threat intelligence. They have a subscription service called DNSWatch, but this needs to be improved.

For how long have I used the solution?

Twelve years personally, but the company has had it running since early 2000.

What do I think about the stability of the solution?

This product is very stable.

What do I think about the scalability of the solution?

There is no problem with the scalability. If I need a more powerful appliance then I can buy it, but I can also use less powerful devices. Overall, scalability is ok with this solution.

We have about fifty people using this solution. There are two IT specialists, and all of the rest are salespeople, office support, etc.

How are customer service and technical support?

The technical support is very good. I know only of one company whose tech support is better than WatchGuard's.

If you previously used a different solution, which one did you use and why did you switch?

I have experience with Check Point UTM, and I find that this application has approximately the same functionality, but it is cheaper.

How was the initial setup?

The initial setup is very easy. It is not complex.

For a small organization that has between fifty and one hundred users, the deployment can be done in perhaps fifteen minutes to three hours. Our deployment took approximately one hour.

Only one person is required for maintenance.

What about the implementation team?

We handled the deployment ourselves.

What was our ROI?

I can see ROI within several months.

What's my experience with pricing, setup cost, and licensing?

The cheapest configuration, for maybe five people, is approximately $500.

There are several other license steps that vary based on the number of security services that are included in the subscription.

Which other solutions did I evaluate?

We had considered several other solutions such as pfSense, MikroTik, and Fortinet. However, we became a WatchGuard distributor for the territory of the Russian Federation, so we are using only WatchGuard solutions.

What other advice do I have?

It is a very reliable and very easy solution. I think it is the best solution in the world, judging by its price and quality.

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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