WatchGuard Firebox Review

Provides ease of use and navigation without having to do too much networking


What is our primary use case?

We use it as a firewall. It protects us from security threats and uses a VPN tunnel.

How has it helped my organization?

WatchGuard Firebox made it so that I can connect to my remote offices without having to set up every computer to connect to our headquarters. Now, the remote offices can all just login to their system and work as if they are here at our headquarters.

The throughput and performance are excellent. I have never had a problem with them.

The solution provides our business with layered security. It gives us the ability to prevent traffic from coming in on certain ports and the ability to navigate certain traffic to different locations, not letting it just come into my system and do whatever it wants to do.

What is most valuable?

The VPN and tunnel between the two different clients. 

The ability to route Internet traffic to certain computers or IP addresses based on ports, etc. It provides me with ease of use, allowing navigation without having to do too much networking. It is all in a user friendly location.

The product is very usable. I haven't had too many issues with it. It seems to always run and be easy to make changes to, as long as you know what you want to do. There is plenty of documentation online to how to do what you need to do.

It simplifies my job because I can make any changes all in one location. I can login at the user-friendly site versus trying to do it in a programming or networking level site.

What needs improvement?

There is always room to get better, which is why I gave the solution a nine out of 10.

What do I think about the stability of the solution?

The stability is great. I have only had one go out on me, and it was because of my issue. 

We have one IT person for deployment and maintenance.

What do I think about the scalability of the solution?

It is very scalable. I don't see an issue with scaling. I could always add another system by buying a new box and adding the connection. It would be easy.

I would assume anybody connected to the Internet is using WatchGuard, because they are using their block sites, etc. Everybody in our company is using the Internet, which is around 60 to 70 people. However, the people who are really using it are the people that work at different remote locations and login either via the tunnel or VPN. That is roughly around 15 to 20 people who do data entry and processing.

We do not have plans to increase usage for a couple years.

How are customer service and technical support?

The technical support was good. Last year, I had an issue with one of the Fireboxes going down. It was overheated, because my server room became overheated and this fried it. However, the technical support was excellent. They got me a Firebox out as soon as possible, which helped me resolve the problem, getting it back up and running. They were great.

How was the initial setup?

I didn't do the setup.

The deployment took about a couple of days, because when we were initially setting it up, we didn't understand everything to do with IPs. Now that we've played with it over time, we understand what it's doing and how it's working. It is definitely easier and faster now, but the first time building it was at least a couple of days.

When we deploy the product to other locations, we usually just get a box. On it, we make a copy of another box, importing the information into the new box, then change the settings that need to connect to the IP address on the incoming box. After that, we just run out and change the ports over, then go. It's not hard at all.

What about the implementation team?

We set it up ourselves.

What was our ROI?

The solution saves us about an hour a month.

What other advice do I have?

Read up about it. Understand what each of the settings are doing and use the resources that you have to get the best knowledge before implementing.

It's pretty simple to use. It's pretty simple to understand, and there's plenty of documentation. It does a pretty good job of what it is meant to do.

We are not using the solution’s Cloud Visibility feature.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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