WatchGuard Firebox Review

Keeps our VPN secure and it is stable as well - it doesn't go down


What is our primary use case?

We use it to keep people out and we use it for a VPN.

How has it helped my organization?

The only thing that we care about is that we're kept safe from any attacks. That is important. The VPN is very secure and that's of huge importance because we have remote users who depend on it to do their jobs. So that's crucial.

The improvement it's provided is to our security. We don't have issues with rogue access, with people coming in here, or having access to our, data who shouldn't. That is huge, of course.

The solution simplifies my job. I don't even have to think about it. Everything is set and I leave it alone. And it just does its job. I would estimate it saves me at least 20 hours a month because I don't have to worry about things. It's set and it just runs.

WatchGuard has increased productivity because our VPN is stable. It's up. It doesn't go down. We used to have an issue with remote connectivity but that's no longer a problem. Having a VPN is very big for us.

What is most valuable?

  • We have firewall policies in place to keep safe from malware and we rely heavily on it for our secure VPN.
  • In terms of usability, the web interface is great.
  • The throughput is great. It's perfect. We have no issues whatsoever.
  • The management features are very powerful, although I don't use the reporting features at all.

What needs improvement?

The software base, the management piece that goes onto a server, is not as user-friendly as I would like. There are three different pieces that you have to manage, so it's a little bit convoluted, in my opinion. For people who use it all the time, it's great. But I don't use the management interface all the time.

Overall, it's powerful enough, so that is something that we can overlook.

For how long have I used the solution?

We've been using this solution since 2010.

What do I think about the stability of the solution?

It's very stable and it meets our needs. The stability is huge. It's rock-solid.

What do I think about the scalability of the solution?

It's been able to handle anything we've thrown at it so far. We've never had an issue.

We upgrade as the models we have become obsolete. We upgrade to newer ones and they're usually on a three-year rotation, which is fine for us.

How are customer service and technical support?

I haven't had to use technical support very often, but when I have they've been great.

If you previously used a different solution, which one did you use and why did you switch?

We tried a software-based solution. I don't even remember what it was now.

How was the initial setup?

The initial setup wasn't too bad. We didn't have any problems with it. It took a couple of hours.

We planned ahead of time, put the policies in place on paper and then tested them out. We then went live with it and fine-tuned it as necessary.

What about the implementation team?

Our reseller helped with deployment. Our experience with them was great. We still use them.

What's my experience with pricing, setup cost, and licensing?

We pay about $3,500 every three years. There are no costs in addition to the standard licensing fees.

Which other solutions did I evaluate?

We looked into offerings from Dell EMC, from Fortigate, and Cisco. But it was just going to be too much of a nightmare.

What other advice do I have?

Rely on your vendor.

For us, it's in use every day. it's 24/7.

We're not using the solution's cloud visibility feature. That's something you have to pay for, and we haven't. I would love to, but there's a wireless piece and it's just too expensive. They have a wireless product that integrates perfectly with the WatchGuard appliance. But that's just not a reality for us because of the cost of those appliances. We would love to but just can't.

In terms of users, we've got about 15 people worldwide. They do support, testing - all of them use remote access. And then we have our internal users as well. It keeps us safe internally and our remote users are able to work with a reliable connection. It's very reliable.

I'm the only one who manages the firewall. If I need any help, there is a local vendor that helps me out as well. We're a small company but it's been great for us. I'm not that technical but I just know it works.

WatchGuard is a ten out of ten for me, because of its reliability.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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