WatchGuard Firebox Review

Ease of configuration means setup can be done quickly


What is our primary use case?

It's our perimeter firewall.

How has it helped my organization?

We used to have Cisco and Cisco was pretty cumbersome. I actually still use Cisco, but I like WatchGuard for the features it has.

It provides us with Layer 2 and Layer 3 security.

If it didn't work we wouldn't be able to get to the internet and that would be a terrible thing.

What is most valuable?

All of its features are valuable, although we don't use the antivirus. We do use the web filter.

It's also the ease of configuration that I like. In terms of usability, it just works. And the throughput is 100 Mbps. It's fine.

What needs improvement?

There are a couple of things I wished that it would do, but I can't think of those off the top of my head.

For how long have I used the solution?

I have been using WatchGuard Firebox for about 15 years.

What do I think about the stability of the solution?

It works and just keeps on working.

What do I think about the scalability of the solution?

The scalability is fine.

How are customer service and technical support?

Their technical support is good. Honestly, I haven't had to call them in five or six years.

Which solution did I use previously and why did I switch?

We used Cisco previously. Cisco didn't have the features that I needed, like the proxies. A Cisco box would probably do that now, but back then they wouldn't. So we switched to WatchGuard.

How was the initial setup?

The initial setup is straightforward. You just read the manual and follow the directions. It didn't take very long to set up. It was about an hour to have it configured and set up.

I have deployed Firebox to distributed locations. You just plug in the numbers, the IP addresses. That's all you do. It's pretty simple.

What was our ROI?

We have seen return on our investment. It just works. I may have to reboot it once every two or three years.

What's my experience with pricing, setup cost, and licensing?

The pricing of WatchGuard was pretty comparable to Cisco, but I actually haven't looked at a new Cisco box in quite some time, so I can't say how they compare now.

What other advice do I have?

I would advise that you go with whatever you're more comfortable with. If you're more comfortable with Cisco, then go with Cisco.

Firebox doesn't really save us time because whether you're going to configure a Cisco or you're going to configure a WatchGuard, you still have to configure something, no matter what it is. It is a little easier to configure WatchGuard though.

It takes just one person in our organization to deploy and support it, and that's me. Overall, our environment has about 300 users.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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