WatchGuard Firebox Review

Intuitive to configure and provides us with layered security

What is our primary use case?

It's our external firewall and VPN solution.

How has it helped my organization?

  • It allows us to access the outside world.
  • It keeps us safe from external threats coming in.
  • It allows us to have remote access.

What is most valuable?

The fact that it just works is one of the most valuable features.

It's fairly intuitive when trying to figure out how to try to get things configured the way you need them. It either works or it doesn't, which means if you have a failure you have a chance to get things fixed.

In addition, I have not noticed any throughput issues at all. The device we have will actually operate at faster technologies than we have available to us.

Management of the solution is great and it also provides us with layered security. It has onboard virus scanning features that allow it to scan before something gets to the host. It will also stop a person from going to a site that is known to be bad.

What needs improvement?

There is room for improvement on the education side, regarding what does what, rather than just throwing it at a person and assuming they know everything about it. A lot of times, you have to call WatchGuard support to get the solution that will work, rather than their just having it published so that you can fix the problem on your own.

For how long have I used the solution?

We've been with WatchGuard now for about six years. We've got their XTM firewall.

How are customer service and technical support?

Their support is awesome. I get a solution to my problem within 24 hours, and if they don't have a solution within 24 hours, they usually have a higher-tier tech working with me until the problem is solved.

How was the initial setup?

The setup was fairly straight forward. We were actually dealing with a failure situation when we received the product. So we had WatchGuard support on the lines from the get-go, helping us get started so that we could get the information. It's something that we would not have been able to do had they not helped.

The main firewall was deployed within a day. The satellites were deployed within a week.

We have two home offices that they're distributed to. Typically, I get the device in, I provision it with the workflows and the exceptions they need, and then they plug it.

What other advice do I have?

I can't say whether Firebox has saved me time. It's a firewall and it does its job. So whether it be WatchGuard, SonicWall, or anybody else, if it does its job and I don't have to look at it, I'm happy. I haven't really looked at a lot of the reporting features. I mainly go in there, figure out where people are having troubles, and fix their problems. 

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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