WatchGuard XTM [EOL] Review

Our business was down for two days when we had a faulty device but the web filtering is a good feature.

Valuable Features

The web filtering s a good feature.

Room for Improvement

  • QoS for their version control needs to be improved
  • The dashboard needs to be more user friendly

Use of Solution

I've used it for one and a half years.

Deployment Issues

No issues were encountered.

Stability Issues

Our device was not functioning properly, so we returned the product and as a result, our business was down for two days.

Customer Service and Technical Support

Customer Service:

I was satisfied, but I need a quick response instead of the given SLA of four hours.

Technical Support:

It's good.

Previous Solutions

We didn't have a solution in place before.

Initial Setup

It's complex, but I am new to the product.

Implementation Team

We implemented through a vendor whose level of expertise was poor.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
System Analyst at a tech services companyVendor

Watchguard product is always my choice. I used this product since Firebox II and very okie. Even that is expnsive compared to other product like Checkpoint, Fortinet, Sophos, SonicWall, Juniper and other brand. Some of them just a copycat of other model, some of them are very difficult to configure. Cisco Firewall is always not my choice because of the price. Reporting cost is also hidden agenda to turn other model down. Watchguard give you FOC for 40 reports and online blocking /scannign the user. Not much brand can do as what we desire. Sorry in advance, but, Fortinet give me hopeless and I hate it most.

28 August 15
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