WatchGuard XTM [EOL] Review

Our business was down for two days when we had a faulty device but the web filtering is a good feature.

What is most valuable?

The web filtering s a good feature.

What needs improvement?

  • QoS for their version control needs to be improved
  • The dashboard needs to be more user friendly

For how long have I used the solution?

I've used it for one and a half years.

What was my experience with deployment of the solution?

No issues were encountered.

What do I think about the stability of the solution?

Our device was not functioning properly, so we returned the product and as a result, our business was down for two days.

How are customer service and technical support?

Customer Service:

I was satisfied, but I need a quick response instead of the given SLA of four hours.

Technical Support:

It's good.

Which solution did I use previously and why did I switch?

We didn't have a solution in place before.

How was the initial setup?

It's complex, but I am new to the product.

What about the implementation team?

We implemented through a vendor whose level of expertise was poor.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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author avatarit_user268848 (System Analyst at a tech services company)

Watchguard product is always my choice. I used this product since Firebox II and very okie. Even that is expnsive compared to other product like Checkpoint, Fortinet, Sophos, SonicWall, Juniper and other brand. Some of them just a copycat of other model, some of them are very difficult to configure. Cisco Firewall is always not my choice because of the price. Reporting cost is also hidden agenda to turn other model down. Watchguard give you FOC for 40 reports and online blocking /scannign the user. Not much brand can do as what we desire. Sorry in advance, but, Fortinet give me hopeless and I hate it most.