WatchGuard XTM [EOL] Review

After installing the product, we achieved awareness of our data protection needs and email misuse


What is our primary use case?

It is for the protection of end users and data loss protection.

How has it helped my organization?

Previously, the data protection was just open. There was no data security nor data logs of data misuse. After installing the product, we achieved awareness of our data protection needs and email misuse.

What is most valuable?

  • Data loss protection
  • Spam protection
  • User email protection

What needs improvement?

I would like them to improve the product's overall protections. This would be good for all product users. E.g., let the user know of the next type of attack that is happening on the horizon. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The stability is fine. We experience operating system issues, but these are not related to this specific product.

What do I think about the scalability of the solution?

The scalability is fine. We now have around 567 users utilizing this product, but the numbers of users is increasing.

How are customer service and technical support?

The technical support is fine.

If you previously used a different solution, which one did you use and why did you switch?

Before using WatchGuard, I used Sophos and Kaspersky.

How was the initial setup?

The initial setup was straightforward.

I took around 20 days to configure everything, phasing in all the features.

What about the implementation team?

We used the supplier and a local person for the deployment. Our experience with them was good.

What's my experience with pricing, setup cost, and licensing?

We do annual licensing.

Which other solutions did I evaluate?

I also did a PoC with Kaspersky and Bitdefender. We chose WatchGuard because of their great features.

What other advice do I have?

Do a PoC with three products, including WatchGuard, then chose WatchGuard.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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