WatchGuard XTM Review
Reporting features are there but aren't the greatest when compared to other devices. ​


Valuable Features

  • WatchGuard System Manager can work with multiple devices at once
  • The Web UI is accessible from any OS platform

Room for Improvement

Reporting features are there but aren't the greatest when compared to other devices.

Use of Solution

I've used it for four to five years.

Deployment Issues

I had no issues during deployment.

Stability Issues

Early models of the XTM2 (e.g. 21, 22, 23) line lacked sufficient memory, and caused a number of issues that required frequent reboots. WatchGuard has since discontinued that line and has replaced them with a more robust XTM25 and 26 option.

Scalability Issues

No issues so far.

Customer Service and Technical Support

Customer Service:

7-8/10.

Technical Support:

7-8/10 and I've yet to have an issue go unresolved.

Initial Setup

It was straightforward for the most part. All firewalls are a little unique in their own way, resulting in some complexity but, compaired to say Sonicwall, WatchGuard is straightforward.

Implementation Team

It was done in-house.

Other Solutions Considered

  • Sonicwall
  • Sophos

Other Advice

It's a solid firewall option with new. and useful, features typically being added with each new firmware release

Disclosure: I am a real user, and this review is based on my own experience and opinions.

2 Comments

reviewer230721User

Regarding the reporting - are you using Dimension or still the old log&report server? Dimension is a big step forward!

26 May 15
it_user197961Real User

Hi. I would recommend testing XTM330 which is price wise very affordable and performance is top nutch when all the security features turned on. Have you used WG Dimension VM logging and reporting SIEM? It comes free and it is the industry's best Logging and Reporting server. I is truly a game changer. I would strongly recommend all WG users to try it.

26 May 15
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