Wave Systems Safend Data Protection Suite Review
I like the device control. This solution helps us manage risk. Re-installation kills machines. To remove a machine, you have to perform a full reimage.

Valuable Features

The most valuable feature is device control.

Improvements to My Organization

This solution helps us manage risk.

Room for Improvement

I would like to see a better upgrade path and process. There are no major issues with the product, but there are major issues with the local reseller and their ability to support us.

Use of Solution

We have been using this solution for nine years.

Stability Issues

There are stability issues. Once the solution is installed, it cannot be installed again without killing machines. You have to perform a full reimage in order to remove a machine. This sometimes happens during agent upgrades as well.

Scalability Issues

There were no scalability issues.

Customer Service and Technical Support

Technical support is poor.

Initial Setup

The installation was relatively simple. However, subsequent upgrades were always an issue.

Other Solutions Considered

In the timeframe when this solution was selected, there were only limited options.

Other Advice

Check on local support, do thorough testing, including how to remove the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

1 Comment

Chris JoscelyneReal UserTOP 20

I have personally checked each and every Safend technical support event logged to the employer of David Zagorsky. In my opinion, each Safend support request that was received was answered professionally and appropriately. Mr Zagorsky's review does not represent the typical opinions of the many corporate and government customers that have implemented Safend.

Like (0)09 November 17
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