Wave Systems Safend Data Protection Suite Review

I like the device control. This solution helps us manage risk. Re-installation kills machines. To remove a machine, you have to perform a full reimage.

What is most valuable?

The most valuable feature is device control.

How has it helped my organization?

This solution helps us manage risk.

What needs improvement?

I would like to see a better upgrade path and process. There are no major issues with the product, but there are major issues with the local reseller and their ability to support us.

For how long have I used the solution?

We have been using this solution for nine years.

What do I think about the stability of the solution?

There are stability issues. Once the solution is installed, it cannot be installed again without killing machines. You have to perform a full reimage in order to remove a machine. This sometimes happens during agent upgrades as well.

What do I think about the scalability of the solution?

There were no scalability issues.

How is customer service and technical support?

Technical support is poor.

How was the initial setup?

The installation was relatively simple. However, subsequent upgrades were always an issue.

Which other solutions did I evaluate?

In the timeframe when this solution was selected, there were only limited options.

What other advice do I have?

Check on local support, do thorough testing, including how to remove the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
Chris JoscelyneReal UserTOP 20

I have personally checked each and every Safend technical support event logged to the employer of David Zagorsky. In my opinion, each Safend support request that was received was answered professionally and appropriately. Mr Zagorsky's review does not represent the typical opinions of the many corporate and government customers that have implemented Safend.

09 November 17
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