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Webex Review

Messaging, meeting, and delivery calling are now easier from the cloud, but the product is not very user-friendly

What is most valuable?

Improved collaboration.

How has it helped my organization?

Cisco Spark has changed the concept of team messaging and communication in a very dramatic way. Messaging, meeting, and delivery calling are now easy from the cloud. This app also ensures security of the users by providing an encrypted and feasible chance for enterprise-wide engagement. The part I like best is that I can communicate with team members easily and also can have private chats outside the main room. Users can share content in a meeting, when in a call, or when messaging anyone, and the app can be accessed on smart phones, browsers, and dedicated downloads on Windows or Mac desktops.

What needs improvement?

Though it is a nice app to work with, it has downsides, too. It is not very user-friendly. Sometimes users cannot use voice recognition to send a message. Sometimes messages will not send, icons sometimes will not load, and those things disappoint a user. They should work on solving these issues as soon as possible.

For how long have I used the solution?

One year.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Awesome.

Which solution did I use previously and why did I switch?

No.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.

Last updated: Nov 01 2017

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it_user666240

Network & Unified Collaboration Leader at a energy/utilities company with 10,001+ employees

Highlights

The best feature is to be able to share the screen or just some application we want, even a video or audio, then request the remote control of the device with which they have connected.

The most valuable option is screen sharing.

They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature.

We can easily connect the device and create a room and then we can call many devices.

The most valuable aspect of this solution is that it is the easiest for participants to get connected to.

What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability.

The ability to join by phone is the most valuable feature. I also think that it's much simpler to use and it's a Cisco product so I think it's the industry standard.

Product Categories

Virtual Meetings