Webex Review

Has the ability to join meetings via phone but we have experienced connectivity issues

What is our primary use case?

Our primary use case is for virtual meetings. 

What is most valuable?

The ability to join by phone is the most valuable feature. I also think that it's much simpler to use and it's a Cisco product so I think it's the industry standard.

What needs improvement?

The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed. 

For how long have I used the solution?

We have been using Webex Meetings for two months. 

What do I think about the scalability of the solution?

I don't have any scalability issues.

How are customer service and technical support?

We don't really contact customer support because we have isolated issues.

What other advice do I have?

I would rate it a six out of ten. It's not that bad but it's not excellent.

They should improve the overall connection stability. So that if we are on the other side of the world, we won't have issues where the video lags or voice is delayed. They are isolated issues for us. It could be that our ISPs are the problem.

I would recommend Webex for a quick meeting so that employees can meet.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More Webex reviews from users
...who work at a Comms Service Provider
...who compared it with Zoom
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
456,249 professionals have used our research since 2012.
Add a Comment