What is most valuable?
How has it helped my organization?
Transform emails flow, control flow and measure in a insurance company
What needs improvement?
Task Engine and Optimize (BAM)
For how long have I used the solution?
5 years (current)
What do I think about the stability of the solution?
No, stability is pseudo-perfect
What do I think about the scalability of the solution?
Yes, scalability is not the best capability of this product
How are customer service and technical support?
Customer Service: Basically ok.Technical Support: Great
Which solution did I use previously and why did I switch?
No, I didn't. All solutions have their problems.
How was the initial setup?
Complex, learning curve is very high.
What about the implementation team?
Which other solutions did I evaluate?
Yes. Tibco iProcess+BusinessWorks
What other advice do I have?
Take care when working on Tasks and BAM