Webroot Business Endpoint Protection Review

Deployment was very fast. We met our stretch target.

What is most valuable?

The Webroot cloud console is very powerful.

How has it helped my organization?

Webroot has enabled better streamlining of support operations.

What needs improvement?

It needs to improve the problems with the faster connection, and have a huge reduction in false positives.

For how long have I used the solution?

We have used Webroot for three years now.

What was my experience with deployment of the solution?

Deployment was very fast. We met our stretch target, which was great.

What do I think about the stability of the solution?

Nothing of note.

What do I think about the scalability of the solution?

No issues. It scales.

How are customer service and technical support?

Customer Service:

Sometimes, I feel we are the only customer. The support is consistently good.

Technical Support:

It is more than excellent.

Which solution did I use previously and why did I switch?

Previously, we used a mix of Trend/Sophos/Symantec. Webroot has all their best bits in combined into one solution.

How was the initial setup?

Setup was fast and very straightforward, thanks to the training provided.

What about the implementation team?

Implemented using vendor team support, who was very capable.

What was our ROI?

ROI was planned at nine months, with a first stretch target of six months and a second stretch of three months. We completed within three months.

What's my experience with pricing, setup cost, and licensing?

Our strategy was to overestimate the complexity and cost. It turned out that Webroot's assurance was justified.

Which other solutions did I evaluate?

Constant evaluations, usually because of new support to other legacy systems, which included mostly Sophos and Trend, both of which are good tools, too.

What other advice do I have?

Training was excellent.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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