Webroot Business Endpoint Protection Review

Solved our anti-virus problems for endpoint security with AI functionality for maintaining endpoint security

What is our primary use case?

We use Webroot with other components that can be added to endpoint protection. This gives us a better, more capable solution. 

We use Webroot Endpoint Protection as a multi-layered security solution.

How has it helped my organization?

My interest at the moment is in the SolarWinds component. SolarWinds is now selling a management system. It has a default integration into our existing system. 

I would like to add some DNS functionality in Webroot which gives you the added ability to control where users can go and where they can't go. 

What is most valuable?

The feature we found most valuable is the AI functionality for maintaining endpoint security. This is very powerful and has been useful over the last year.

What needs improvement?

This product has room for improvement to display a more detailed representation of the problem when a virus is or isn't stopped. 

We need to know more details about how the virus interacted with the computer. That is where some of the other products are starting to look better.

It needs to work without disconnecting everyone. This is very important. In SentinelOne, you can disable all ports. You can look up the machine, play with the machine, etc.

Webroot can do all sorts of things on the network. It's very good. There are some cool possibilities for more control within the environment.

We have a broad list of plugins to use with a high degree of confidence. Backups are another aspect that can be improved. 

Having a backup solution that's associated with this in the case everything fails and the machine was destroyed would help us get the files back in emergencies.

For how long have I used the solution?

We have experience with Webroot for a couple of years now.

What do I think about the stability of the solution?

Webroot is stable. It's been great. It's been stable at 100% uptime.

What do I think about the scalability of the solution?

The scalability is not a problem. Webroot does everything well. For deployment and maintenance, it only requires half a person. It's not hard. 

Our business is growing. As we grow, we simply buy more licenses. Our web traffic is up about 20% since we first bought it.

How are customer service and technical support?

The Webroot technical support is good. Effectively, it's done via email. We received replies within a few hours to a day. We're satisfied with them.

Which solution did I use previously and why did I switch?

Before choosing this solution, we were on BitDefender.

How was the initial setup?

The initial setup was straightforward. A very critical point was missed at the beginning, which meant the only solution was to reinstall it all, which I haven't bothered to do. 

It was a real shame to find out months later that a certain function was based on a poor setting and that setting can't be changed. It's unfortunate. 

The setup was very easy, but unfortunately, we missed some details along the way. You can't change it. The bad news is if you don't do it right the first time, it's not going to get done.

What about the implementation team?

We did the initial setup internally. We had some input from the vendor, but it was done internally.

Which other solutions did I evaluate?

We looked at Symantec, Kaspersky, and BitDefender. We wanted to evaluate three products when we chose to upgrade. 

The other solutions were not on the same level as Webroot. Webroot stood out as the primary choice for our requirements.

What other advice do I have?

To implement endpoint protection, Webroot is a good product. On a scale from 1 to 10, I would rate this product an eight. Maybe it could be better. 

I've had no significant virus problems since I installed it. For us, that's what it's all about.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
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