Windward Core Review

Before Windward, we needed to use SSRS reporting engine to render reports to MS Word.


What is most valuable?

I like Windward as it's directly attached to MS Word and we actually develop the report on MS Word. It gives us the benefit of using most of the MS Word features. Lot of clients of ours prefer reports in MS Word format and therefore Windward suits us quite well. Also, it's much better compared to a couple of years ago.

How has it helped my organization?

Previously we were using SSRS reporting engine to render reports to MS Word. It couldn't deliver what our clients wanted. So we had to go for an alternative. Now clients are quite happy as they get pretty much what they wanted. It may not be 100% but quite close.

What needs improvement?

I think it needs few other reporting features like grouping data on the report itself.

For how long have I used the solution?

About three years.

What was my experience with deployment of the solution?

Yes there were some unexpected bugs but we were able to find workarounds.

What do I think about the stability of the solution?

Yes there were some unexpected bugs but we were able to find workarounds.

What do I think about the scalability of the solution?

No, not really.

How are customer service and technical support?

Customer Service:

It's quite good actually. Usually I get a response within 24 hours.

Technical Support:

It's quite good actually. Usually I get a response within 24 hours.

Which solution did I use previously and why did I switch?

Previously we were using SSRS reporting engine to render reports to MS Word. It couldn't deliver what our clients wanted. So we had to go for an alternative. Now clients are quite happy as they get pretty much what they wanted. It may not be 100% but quite close.

How was the initial setup?

I'd say average. Not easy nor really complex.

What about the implementation team?

In house implementation was done.

What's my experience with pricing, setup cost, and licensing?

When I started a couple of years ago Windward wasn't a very stable product. So the maintenance cost was bit high. But now it's much better.

Which other solutions did I evaluate?

I was not involved in the process. But I was told that Windward was the only one they could find as a better product in terms of delivering what our clients wanted at that time.

What other advice do I have?

It's a really good product if you really want the reports in MS Word form and if you want to use MS Word features in your reports.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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