Windward Studios Review

Valuable Feature: Ability to incorporate it into our solution so clients have a seamless experience using it.


Valuable Features

Ability to incorporate it into our solution so clients have a seamless experience using it.

Improvements to My Organization

a. It is a product solution that we incorporate into our solution for our clients.

b. For our clients – it dramatically improves several areas.

i. They now have standard documents they can use throughout the system.

ii. It’s incorporation into our solution means they have a lot of the data points pre-populated.

Room for Improvement

Error handling – give more details on just what the issue is to help quickly troubleshoot what is wrong.

Use of Solution

I have been using the solution for 3 – 4 years.

Deployment Issues

Yes – there have been numerous licensing issues over the past few years. Hopefully that has been addressed with Phone Home licensing solution.

Stability Issues

Only around licensing.

Scalability Issues

We encountered no issues with scalability.

Customer Service and Technical Support

Customer Service:

Their ability to help us troubleshoot is too low – they really need to help us troubleshoot in our environment – not their testing environment.

Technical Support:

Their ability to help us troubleshoot is too low – they really need to help us troubleshoot in our environment – not their testing environment.

Initial Setup

Initially it was tough, but we’ve documented the proper steps for our environment and have a solid deployment process now.

Implementation Team

In-house team.

Other Advice

Get the phone home licensing solution.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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