Windward Studios Review

Customer service is very good. Very good ROI as well.


What is most valuable?

Out and IF tags

How has it helped my organization?

It was used to automatically generate documents/emails for printing and distribution. It would use an XML source passed by the system and then rendered into a static document.

What needs improvement?

Two that I found:

  1. Was limited by XML path restrictions. There were a couple of times I wanted to do something in the formulas which was prohibited by XML path but okay to do in Excel and the product is sold as being able to do whatever Excel can do in terms of formulas.
  2. The wiki is useful but it could be expanded so much more! I had to do so much translating from Excel -> Autotag where the wiki could have gone into more depth. Imagine something with more scope like the Microsoft Excel how to guides. Much more in depth and gives you various examples of how power Autotag can be.

For how long have I used the solution?

I've used it for two and a half years.

What was my experience with deployment of the solution?

Sometimes with the activation key.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Very good - I think they needed to be more up front of needing XYZ before you even submit as there was sometimes a bit and back and forth with questions around versions/correct XML etc.

Technical Support:

Very good.

Which solution did I use previously and why did I switch?

No previous solution used.

What about the implementation team?

In-house.

What was our ROI?

Cannot comment accurately but it would be very good.

What other advice do I have?

Be sure that you trial it and it meets your needs.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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