What is most valuable?
- Ease of use and design reporting templates is straightforward with usage of standard MicrosoftWord package.
- Does not require user a huge amount of time to learn all features and how to use a tool with MS package.
- Easily pulls out data from MySQL server into format that can be usable by our internal staff or external customers.
How has it helped my organization?
Reduced time in creating reports, as previously used MS Excel to manually create all reports
What needs improvement?
- Requires some work on page numbers (footer) in Word, as it places the page number in the center, when output in PDF page number is more to right than center.
- Outputting in PDF needs to be like for like with Word.
- Does not supporting text color in charts (does not allow changing legend text color).
For how long have I used the solution?
I have used it for three months.
What was my experience with deployment of the solution?
No deployment issues encountered.
What do I think about the stability of the solution?
The tool is stable enough.
What do I think about the scalability of the solution?
No scalability issues encountered.
How are customer service and technical support?
Great customer service: 10 of 10. Technical Support
Excellent technical support: 10 of 10.
Which solution did I use previously and why did I switch?
I haven't previously used a different solution myself, but the company used pure Excel for reporting and it was time consuming.
How was the initial setup?
- Straightforward setup of tool
What about the implementation team?
It was implemented in-house.
What was our ROI?
Good investment for reducing template/report design time/costs.
What's my experience with pricing, setup cost, and licensing?
Great value; no other costs apart from template design time.
Which other solutions did I evaluate?
Unable to comment, as I wasn't at the company at that time.
What other advice do I have?
It is a great tool, as using the standard MS package helps with learning, because it uses mostly MS Office functions to design templates.