How has it helped my organization?
Previously we were running reports from SQL Queries and formatting the outputs in Powerpoint Presentations, Word Documents or Excel Spreadsheets. Due to large growth, our reporting needs both externally and internally were taking too much time from the Management Information team to run on a daily basis.
Since the installation of Autotag, users are now able to run reports either for their business area or for their external clients with the MI team assisting on creating the templates. This has delivered huge time savings across the business allowing more time to focus on development and growth opportunities.
What is most valuable?
The template designer is by far the best feature within Windward Autotag. You build the reports in the Microsoft Applications that you already know, and simply add tags which draw the data in where you need it. The learning curve is very low due to this and also serves as a great way to introduce our junior members to SQL queries.
What needs improvement?
As Autotag constantly upgrades it does more post processing on the documents. It is still lightning fast for most reporting needs, however for some of the more complex reporting we have noticed a small slow down over previous versions.
For how long have I used the solution?
Three to five years.
How is customer service and technical support?
The customer service at Windward is absolutely top notch. Every time I've had a query they have always responded promptly and in a friendly yet professional manner.
The technical support team is one of the best technical support teams I have ever dealt with. I can keep track of the status of my technical query at any time by logging into their site. They respond very promptly and they really work hard to break through any technical issue.