Windward Studios Review

Provides our users control over design/layout of reports, but document distribution capabilities would help

What is our primary use case?

Document generation based on a structured format originating from different source applications, such as CRM, WMS, MES, and ERP systems.

How has it helped my organization?

End users receive the reports they dreamed of.

What is most valuable?

The integration with MS Office is an advantage, creating a better user experience.

In addition, the ability for users to have design and layout control is very important because it allows them control over the design and layout of their reports, without the help of IT.

What needs improvement?

They should add a document distribution solution on top of the document generation capability. It should allow us to send the generated document to a certain recipient (e.g. customer contact’s email address) based on a business-rules management system. That system would allow the end-user to manage a relationship between a document template and its recipient (email, fax, document repository, etc.).

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How is customer service and technical support?

Very good.

How was the initial setup?


What's my experience with pricing, setup cost, and licensing?

CapEx fits our requirements, OpEx is higher due to the 20% service and maintenance cost, where we normally pay 15%.

Which other solutions did I evaluate?

Several solutions.

What other advice do I have?

So far, we have only created a few templates in a pilot project: two for our foundry department and one for our quality control department. Our data source is a REST service call. Output in PDF format.

Our output performance requirements, when making our decision regarding a solution, were more than met by the product offerings.

We did not consider building a custom solution. Our vision and strategy are based on the use of commercial, off-the-shelf, standard, packaged solutions. If those do not exist or do not fulfil our requirements, we build our own solutions. In this case, there were multiple alternatives available.

Regarding advice, the success of the product hinges on training the key users in using all functions of the product.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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