What is our primary use case?
The primary use case will be different for each company, but we use it for HTM and reporting. We use it to consolidate your HR system into one source of data. That's generally why people want to implement Workday, so they can have one source of data for better collaboration and reporting and C-level reports, stats and things like that.
What is most valuable?
The business process framework is excellent. You can create a business process very easily using the drag and drops. You don't need to get an IT consultant to be able to use Workday, you can have people in the business that aren't IT consultants putting new works processes together. So that's really good to use. The Workday experience is definitely the best on the market. There's no doubt about that.
What needs improvement?
Something that can be improved, is legislation within a country. There's something about paying dues in the country for legal requirement that's provided by SAP success factors, but it's not the case with Workday.
Another thing that can be better, is the flexibility of the screens. Sometimes I find it hard to customize the screen and that is quite frustrating. But that's actually one of their selling points as well. So they are pretty good, I have to say.
Setting up reports can be a bit tricky, and I've also noticed that integration with payroll can sometimes be an issue with Workday.
For how long have I used the solution?
I've been using Workday for about six months now.
What do I think about the stability of the solution?
The solution is extremely stable.
What do I think about the scalability of the solution?
The scalability is not a problem and it's very scalable. It is condensed so that it can grow with your company. People usually think that Workday could only be used for large companies, but actually it can be just as good for growing medium-sized companies. The solution can easily scale because of the business process framework.
How are customer service and technical support?
I've read on the reviews that the technical support is good, but I haven't used them yet.
What's my experience with pricing, setup cost, and licensing?
Workday is an expensive solution.
Which other solutions did I evaluate?
We looked at SAP SuccessFactors and in terms of the functional checklists, they're very similar. So if you've got a company and if you look at the functional requirements list or business requirements list, generally they will both meet the requirements of their customer. Workday definitely has the edge in terms of the user experience side of things. If you want to be a bit more flexible in terms of your customizations, then success factors are definitely more flexible and there are a lot more opportunities to customize your requirements, but that's not always a good thing. I would say that, in terms of collaboration with other customers' work, they've probably got the edge on that. SAP's success factors isn't quite as good with a full team, although they are good from the reporting side of it. So I think it really depends on each customer or each client's needs. It depends on what your requirements are and what you're looking for in terms of maintenance going forward, and in having a simple a fit.
With Workday you know there's one source of data that works and you literally have one pocket of data that you can pull from, and that makes reporting a lot easier. The user experience is better because of this one source of data.
But Workday is very expensive. So the question I always ask, is if there is really that much more that you're getting from Workday based on how much you're spending.
What other advice do I have?
My advice to others would be to make sure that they understand their requirements. They must have detailed process requirements, and if they see some gaps, they should identify those gaps up front. Workday can be flexible in this regard, so customers should understand what they need to do.
On a scale of one to ten, my rating for this solution is a nine. In the next version I would like to see a simpler user interface to create reports.
Disclosure: I am a real user, and this review is based on my own experience and opinions.