Work Management, Reporting and System Administration.
Improvements to My Organization
We are finding that AtTask is continuously breaking down the silos and facilitating cross-collaboration between groups and teams. In addition, it is giving us visibility into what our users are working on, and what customers they are working for.
Room for Improvement
As with any software, some bugs exist. However, they are usually fixed quickly.
Use of Solution
Yes, but the problems are mostly organizational and not problems with the software. The release of a new, very powerful access level model has been challenging to adapt to, but it gives a high level of granularity in access to objects within the application.
Very infrequently. We have the occasional slow days where the application seems to respond somewhat slower than normal. These slow periods usually resolve shortly.
Customer Service and Technical Support
Customer Service: Excellent. AtTask makes sure that customers have multiple methods of obtaining support, from custom success consultants, requests with support, post-implementation consulting hours, and web-based training with facilitators.Technical Support: Excellent. AtTask makes sure that customers have multiple methods of obtaining support, from custom success consultants, requests with support, post-implementation consulting hours, and web-based training with facilitators.
Yes, our organization used a variety of solutions that were all consolidated into one single project management solution.
It was straight-forward from a technical perspective. From an organizational perspective, it was challenging to setup for a large, diverse organization.
We implemented with a combination of a vendor delivery consultant and an in-house team.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sep 23 2014