Workfront Review
AtTask is a powerful and flexible web-based project and portfolio management solution.


Valuable Features

Work Management, Reporting and System Administration.

Improvements to My Organization

We are finding that AtTask is continuously breaking down the silos and facilitating cross-collaboration between groups and teams. In addition, it is giving us visibility into what our users are working on, and what customers they are working for.

Room for Improvement

As with any software, some bugs exist. However, they are usually fixed quickly.

Use of Solution

1.5 Years

Deployment Issues

Yes, but the problems are mostly organizational and not problems with the software. The release of a new, very powerful access level model has been challenging to adapt to, but it gives a high level of granularity in access to objects within the application.

Stability Issues

Very infrequently. We have the occasional slow days where the application seems to respond somewhat slower than normal. These slow periods usually resolve shortly.

Scalability Issues

No.

Customer Service and Technical Support

Customer Service: Excellent. AtTask makes sure that customers have multiple methods of obtaining support, from custom success consultants, requests with support, post-implementation consulting hours, and web-based training with facilitators.Technical Support: Excellent. AtTask makes sure that customers have multiple methods of obtaining support, from custom success consultants, requests with support, post-implementation consulting hours, and web-based training with facilitators.

Previous Solutions

Yes, our organization used a variety of solutions that were all consolidated into one single project management solution.

Initial Setup

It was straight-forward from a technical perspective. From an organizational perspective, it was challenging to setup for a large, diverse organization.

Implementation Team

We implemented with a combination of a vendor delivery consultant and an in-house team.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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