Workfront Review

Reduced the time to complete projects & Improved collaboration with a user friendly interface.


What is most valuable?

Calculating a project status based on remaining open tasks was most valuable. Ability to create and save custom project templates, workflows, and reporting dashboards was also valuable.

How has it helped my organization?

Reduced the time to complete projects. Improved collaboration with a user friendly interface.

What needs improvement?

Quicker turnaround of new ideas posted by users.

For how long have I used the solution?

Administered for 4 years.

What was my experience with deployment of the solution?

Any issues were quickly resolved using standard out of the box configuration functionality. An example would be if a user was unable to edit or view a specific task or field.

What do I think about the stability of the solution?

Yes, we experienced brief downtime on a few occasions but it became a rarity.

What do I think about the scalability of the solution?

We did not experience scalability issues.

How are customer service and technical support?

Customer Service:

5/10 - No issues with customer service.

Technical Support:

5/10. Great technical support -- Assisted to develop complex reporting.

Which solution did I use previously and why did I switch?

Yes, we switched from an existing solution to save monthly expenses.

How was the initial setup?

Initial set up was straightforward as our existing workflow templates were created in AtTask.

What about the implementation team?

Initial set up was straightforward as our existing workflow templates were created in AtTask.

What was our ROI?

Reduced license costs plus reduced overall project timelines.

What's my experience with pricing, setup cost, and licensing?

Original set up costs were low, required 1 resource to implement, customize and support. Day to Day: Monthly subscription price based on the number of licenses.

What other advice do I have?

Take the administration classes offered by AtTask.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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