Workfront Review
Reduced the time to complete projects & Improved collaboration with a user friendly interface.


Valuable Features

Calculating a project status based on remaining open tasks was most valuable. Ability to create and save custom project templates, workflows, and reporting dashboards was also valuable.

Improvements to My Organization

Reduced the time to complete projects. Improved collaboration with a user friendly interface.

Room for Improvement

Quicker turnaround of new ideas posted by users.

Use of Solution

Administered for 4 years.

Deployment Issues

Any issues were quickly resolved using standard out of the box configuration functionality. An example would be if a user was unable to edit or view a specific task or field.

Stability Issues

Yes, we experienced brief downtime on a few occasions but it became a rarity.

Scalability Issues

We did not experience scalability issues.

Customer Service and Technical Support

Customer Service:

5/10 - No issues with customer service.

Technical Support:

5/10. Great technical support -- Assisted to develop complex reporting.

Previous Solutions

Yes, we switched from an existing solution to save monthly expenses.

Initial Setup

Initial set up was straightforward as our existing workflow templates were created in AtTask.

Implementation Team

Initial set up was straightforward as our existing workflow templates were created in AtTask.

ROI

Reduced license costs plus reduced overall project timelines.

Pricing, Setup Cost and Licensing

Original set up costs were low, required 1 resource to implement, customize and support. Day to Day: Monthly subscription price based on the number of licenses.

Other Advice

Take the administration classes offered by AtTask.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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