Workfront Review

Organizes work and resource allocation beautifully


What is most valuable?

AtTask's ability to quickly apply project templates to any given request (e.g.tasks with owners / dependencies / timing) gives order to a busy workload and clarity to business owners seeking to get work out the door.

How has it helped my organization?

At this point, all of our key resources (e.g Copywriters, Visual Designers, Coders) use AtTask as their sole source of knowing their workload on any given day / week / month. This presents their tasks in such a clean, orderly format; along with making it easy to see which work is ready to start because the preceding work has been completed; that we've increased individual efficiency / production without raising stress levels.

What needs improvement?

The ways for employees to generate reports; e.g their own workload in calendar year 2014; are not necessarily as intuitive as they could be.

For how long have I used the solution?

been using AtTask for 4 years; 3 actively.

What was my experience with deployment of the solution?

Yes; our initial deploy was not a success due to poor account management. However, AtTask did act in a timely, responsive manner and sent out a much better expert to essentially re-deploy the product to great success and adoption.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

None yet.

How are customer service and technical support?

Customer Service:

Very good! There are easy ways to submit "help"-type tickets and they are always picked up within less than 24 hours.

Technical Support:

Haven't had much use for this frankly; technical issues are incredibly rare.

Which solution did I use previously and why did I switch?

When I first joined the team, they were using Excel to manage projects....it's not terrible efficient and full of precarious potholes! (e.g. version control issues among even a small team)

How was the initial setup?

it was complex to adopt our existing processes and asks; so it took a bit longer than anticipated.

What about the implementation team?

In House team ran the implementation with one account rep from AtTask.

What was our ROI?

N/A; it's more user acceptance and use, which is high.

What's my experience with pricing, setup cost, and licensing?

Within budget :)

Which other solutions did I evaluate?

We did but this was before I joined; and selector is no longer with AAP.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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