Workfront Review

A complete system that solves several pain points around projects, communication, and quality.

What is most valuable?

Building reports and dashboards is simple. Building custom workflows and input forms is fast and provides better control over our business.

How has it helped my organization?

Some workflows that were heavy in tasks are now centralized in one project. This provides optics on our current workload, what is late, and who is the primary owner. Reports used to take weeks to build. Our users can build them on their own in a 30 minutes or less.

What needs improvement?

It would be nice to have a different price plan for users that are not using the system except for a few times each month.

For how long have I used the solution?

Almost 1 year.

What was my experience with deployment of the solution?

The deployment was very impressive. A two week engagement is a big time commitment, however, you have actually a working system and reporting by the time you are done. Well worth the investment.

What do I think about the stability of the solution?


What do I think about the scalability of the solution?

It does require a full time resource for the first 2 - 4 months if you want a enterprise wide fast adoption. Other than that it requires buy-in from all levels to make the transition smooth.

How are customer service and technical support?

Customer Service:

The customer service is great once you get the right person on the phone. Sometimes the person can't resolve the challenge because it's more about custom workflow. It's sometimes best to use their professional services to solve complex workflow challenges.

Technical Support:

We haven't had too many challenges. The only issue we had was around enterprise Outlook and Active Directory set up issues. They didn't get fixed as fast as we wanted but they were resolved.

Which solution did I use previously and why did I switch?

We used Central Desktop, SharePoint, and MSProject. All of them have some strengths, but Workfront is the system that has the most comprehensive solution and the best support. They have a higher price point but you end up getting better user adoption and a better solution. Workforce is also much more innovative and faster at putting our releases because of their SaaS model. Their client base is much more creative which in turn helps everyone.

How was the initial setup?

Setup was great. The person that came on sight listened and delivered solutions. We are starting to use some of Workfront's best practices for our client set ups.

What about the implementation team?

We used Workfront's resources to implement. They were great.

What was our ROI?

We had a 6 month ROI. We continue to add licenses. It must be worth it if we are buying more.

What's my experience with pricing, setup cost, and licensing?

The costs are a bit expensive in terms of licenses and adding an internal FTE to administer the system. We get our money back in better service levels and improved moral for employees to track wins in their department.

Which other solutions did I evaluate?

Central Desktop, MS Project, and Sharepoint.

What other advice do I have?

Invest in an business administrator. It's worth it.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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