Workfront Review

I love the custom forms but agile dashboards need to be improved.

Valuable Features

  • Project templates
  • Reports
  • Dashboards
  • I love the custom forms - the custom forms have fulfilled every need for data needs within Workfront, and the flexibility to integrate custom form fields into any report, view, filter or grouping has been wonderful

Improvements to My Organization

  • Implemented as an enterprise service desk solution (metrics, resource management, customer satisfaction communication workflow)
  • Implemented as the PMO project management solution (dashboards, metrics, resource management, project management lifecycle)
  • Greatly improved enterprise workflow through the entire project management lifecycle as well as help desk functionality.

Room for Improvement

Although the reporting will get the bare basic metrics to present, Executives now want more. The ability to show high level summaries with the ease of drilling down to details within one report. With limitations in the grouping/charting functionalities - multiple charts reports are often needed for one summary presentation. Agile dashboards need improving, and they need to improve the branding on the business cases.

Use of Solution

I've been using it for four years.

Deployment Issues

I have not had any issues with deployment.

Stability Issues

I did not have any issues with stability.

Scalability Issues

I have not had any issues with scalability.

Customer Service and Technical Support

Customer Service:

5/10 - it is sometimes tough to get an advanced technician to review tickets. I find I am more advanced than some of the support team and the more advanced tickets are then deemed suitable for the "contracted support" team - which costs money. The functionality I have asked them to review is pretty basic and core to a standard PM workflow so this can be frustrating.

Technical Support:

5/10 - no further issues with technical support than otherwise noted above.

Previous Solutions

No, the organization did not use any solution prior to Workflow.

Initial Setup

straightforward, organizations just need to plan ahead and think of how you would like to create the structure so it meets all your needs 5 years down the line. Allow for growth in the organization

Implementation Team

We implemented it in-house.

Pricing, Setup Cost and Licensing

It's worth the money it costs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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