What is most valuable?
Most important feature is the ability to automatically perform test without the need of a manual script, it's very fast and can perform overnight testing without human intervention (Lights-out testing). It can perform automated end-to-end validation across application landscapes.
How has it helped my organization?
Organizations does not need to hire numerous resources to perform regression testing, therefore, cutting overhead cost at a substantial level.
What needs improvement?
It uses a sizeable space for its database, therefore requires a regular cleanup in the server's space. Secondly, upgrading of its version requires enormous time and effort, that it's like a mini project. It could impact testing phase if not managed well. Technical support sometimes requires access to client's server, which is not allowed for some clients.
For how long have I used the solution?
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
9 out of 10 Technical Support
8.5 out of 10, it is quick to respond, but takes time to resolve on some issues (related to #6).
Which solution did I use previously and why did I switch?
There was no established solution and testing was being done manually.